*,:after,:before{--tw-border-spacing-x:0;--tw-border-spacing-y:0;--tw-translate-x:0;--tw-translate-y:0;--tw-rotate:0;--tw-skew-x:0;--tw-skew-y:0;--tw-scale-x:1;--tw-scale-y:1;--tw-pan-x: ;--tw-pan-y: ;--tw-pinch-zoom: ;--tw-scroll-snap-strictness:proximity;--tw-gradient-from-position: ;--tw-gradient-via-position: ;--tw-gradient-to-position: ;--tw-ordinal: ;--tw-slashed-zero: ;--tw-numeric-figure: ;--tw-numeric-spacing: ;--tw-numeric-fraction: ;--tw-ring-inset: ;--tw-ring-offset-width:0px;--tw-ring-offset-color:#fff;--tw-ring-color:rgba(59,130,246,.5);--tw-ring-offset-shadow:0 0 #0000;--tw-ring-shadow:0 0 #0000;--tw-shadow:0 0 #0000;--tw-shadow-colored:0 0 #0000;--tw-blur: ;--tw-brightness: ;--tw-contrast: ;--tw-grayscale: ;--tw-hue-rotate: ;--tw-invert: ;--tw-saturate: ;--tw-sepia: ;--tw-drop-shadow: ;--tw-backdrop-blur: ;--tw-backdrop-brightness: ;--tw-backdrop-contrast: ;--tw-backdrop-grayscale: ;--tw-backdrop-hue-rotate: ;--tw-backdrop-invert: ;--tw-backdrop-opacity: ;--tw-backdrop-saturate: ;--tw-backdrop-sepia: ;--tw-contain-size: ;--tw-contain-layout: ;--tw-contain-paint: ;--tw-contain-style: }::backdrop{--tw-border-spacing-x:0;--tw-border-spacing-y:0;--tw-translate-x:0;--tw-translate-y:0;--tw-rotate:0;--tw-skew-x:0;--tw-skew-y:0;--tw-scale-x:1;--tw-scale-y:1;--tw-pan-x: ;--tw-pan-y: ;--tw-pinch-zoom: ;--tw-scroll-snap-strictness:proximity;--tw-gradient-from-position: ;--tw-gradient-via-position: ;--tw-gradient-to-position: ;--tw-ordinal: ;--tw-slashed-zero: ;--tw-numeric-figure: ;--tw-numeric-spacing: ;--tw-numeric-fraction: ;--tw-ring-inset: ;--tw-ring-offset-width:0px;--tw-ring-offset-color:#fff;--tw-ring-color:rgba(59,130,246,.5);--tw-ring-offset-shadow:0 0 #0000;--tw-ring-shadow:0 0 #0000;--tw-shadow:0 0 #0000;--tw-shadow-colored:0 0 #0000;--tw-blur: ;--tw-brightness: ;--tw-contrast: ;--tw-grayscale: ;--tw-hue-rotate: ;--tw-invert: ;--tw-saturate: ;--tw-sepia: ;--tw-drop-shadow: ;--tw-backdrop-blur: ;--tw-backdrop-brightness: ;--tw-backdrop-contrast: ;--tw-backdrop-grayscale: ;--tw-backdrop-hue-rotate: ;--tw-backdrop-invert: ;--tw-backdrop-opacity: ;--tw-backdrop-saturate: ;--tw-backdrop-sepia: ;--tw-contain-size: ;--tw-contain-layout: ;--tw-contain-paint: ;--tw-contain-style: }/*
! tailwindcss v3.4.19 | MIT License | https://tailwindcss.com
*/*,:after,:before{box-sizing:border-box;border:0 solid #e5e7eb}:after,:before{--tw-content:""}:host,html{line-height:1.5;-webkit-text-size-adjust:100%;-moz-tab-size:4;-o-tab-size:4;tab-size:4;font-family:ui-sans-serif,system-ui,sans-serif,Apple Color Emoji,Segoe UI Emoji,Segoe UI Symbol,Noto Color Emoji;font-feature-settings:normal;font-variation-settings:normal;-webkit-tap-highlight-color:transparent}body{margin:0;line-height:inherit}hr{height:0;color:inherit;border-top-width:1px}abbr:where([title]){-webkit-text-decoration:underline dotted;text-decoration:underline dotted}h1,h2,h3,h4,h5,h6{font-size:inherit;font-weight:inherit}a{color:inherit;text-decoration:inherit}b,strong{font-weight:bolder}code,kbd,pre,samp{font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,Liberation Mono,Courier New,monospace;font-feature-settings:normal;font-variation-settings:normal;font-size:1em}small{font-size:80%}sub,sup{font-size:75%;line-height:0;position:relative;vertical-align:baseline}sub{bottom:-.25em}sup{top:-.5em}table{text-indent:0;border-color:inherit;border-collapse:collapse}button,input,optgroup,select,textarea{font-family:inherit;font-feature-settings:inherit;font-variation-settings:inherit;font-size:100%;font-weight:inherit;line-height:inherit;letter-spacing:inherit;color:inherit;margin:0;padding:0}button,select{text-transform:none}button,input:where([type=button]),input:where([type=reset]),input:where([type=submit]){-webkit-appearance:button;background-color:transparent;background-image:none}:-moz-focusring{outline:auto}:-moz-ui-invalid{box-shadow:none}progress{vertical-align:baseline}::-webkit-inner-spin-button,::-webkit-outer-spin-button{height:auto}[type=search]{-webkit-appearance:textfield;outline-offset:-2px}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-file-upload-button{-webkit-appearance:button;font:inherit}summary{display:list-item}blockquote,dd,dl,figure,h1,h2,h3,h4,h5,h6,hr,p,pre{margin:0}fieldset{margin:0}fieldset,legend{padding:0}menu,ol,ul{list-style:none;margin:0;padding:0}dialog{padding:0}textarea{resize:vertical}input::-moz-placeholder,textarea::-moz-placeholder{opacity:1;color:#9ca3af}input::placeholder,textarea::placeholder{opacity:1;color:#9ca3af}[role=button],button{cursor:pointer}:disabled{cursor:default}audio,canvas,embed,iframe,img,object,svg,video{display:block;vertical-align:middle}img,video{max-width:100%;height:auto}[hidden]:where(:not([hidden=until-found])){display:none}.visible{visibility:visible}.fixed{position:fixed}.absolute{position:absolute}.relative{position:relative}.block{display:block}.inline-block{display:inline-block}.flex{display:flex}.grid{display:grid}.hidden{display:none}.transform{transform:translate(var(--tw-translate-x),var(--tw-translate-y)) rotate(var(--tw-rotate)) skewX(var(--tw-skew-x)) skewY(var(--tw-skew-y)) scaleX(var(--tw-scale-x)) scaleY(var(--tw-scale-y))}.resize{resize:both}.border{border-width:1px}.uppercase{text-transform:uppercase}.capitalize{text-transform:capitalize}.outline{outline-style:solid}.filter{filter:var(--tw-blur) var(--tw-brightness) var(--tw-contrast) var(--tw-grayscale) var(--tw-hue-rotate) var(--tw-invert) var(--tw-saturate) var(--tw-sepia) var(--tw-drop-shadow)}.transition{transition-property:color,background-color,border-color,text-decoration-color,fill,stroke,opacity,box-shadow,transform,filter,backdrop-filter;transition-timing-function:cubic-bezier(.4,0,.2,1);transition-duration:.15s}@import url("https://fonts.googleapis.com/css2?family=DM+Serif+Display&family=Geist:wght@300;400;500;600&family=Geist+Mono:wght@400;500&display=swap");:root{--bg-base:#080c14;--bg-sidebar:#0d1117;--bg-surface:#0f1520;--bg-card:#131c2e;--bg-card-hover:#172035;--bg-input:#1a2540;--border-subtle:hsla(0,0%,100%,.06);--border-mid:hsla(0,0%,100%,.1);--border-strong:hsla(0,0%,100%,.16);--text-primary:#f0f4ff;--text-secondary:#8b96b0;--text-muted:#4a5568;--accent:#f97316;--accent-dim:rgba(249,115,22,.12);--green:#10b981;--green-dim:rgba(16,185,129,.12);--blue:#3b82f6;--blue-dim:rgba(59,130,246,.12);--red:#ef4444;--red-dim:rgba(239,68,68,.1);--yellow:#f59e0b;--purple:#a855f7}*{box-sizing:border-box;margin:0;padding:0}html{color-scheme:dark}body{background-color:var(--bg-base);color:var(--text-primary);font-family:Geist,SF Pro Display,system-ui,sans-serif;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}.font-display{font-family:"DM Serif Display",Georgia,serif}.font-mono-custom{font-family:Geist Mono,Fira Code,monospace}::-webkit-scrollbar{width:4px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:hsla(0,0%,100%,.08);border-radius:4px}::-webkit-scrollbar-thumb:hover{background:hsla(0,0%,100%,.14)}@keyframes urgentPulse{0%,to{border-color:rgba(239,68,68,.35);box-shadow:0 0 0 0 rgba(239,68,68,0)}50%{border-color:rgba(239,68,68,.75);box-shadow:0 0 12px rgba(239,68,68,.12)}}.urgent-pulse{animation:urgentPulse 2.5s ease-in-out infinite}@keyframes fadeSlideIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.fade-in{animation:fadeSlideIn .35s ease forwards}.fade-in-1{animation:fadeSlideIn .35s ease .05s both}.fade-in-2{animation:fadeSlideIn .35s ease .1s both}.fade-in-3{animation:fadeSlideIn .35s ease .15s both}.fade-in-4{animation:fadeSlideIn .35s ease .2s both}@keyframes countUp{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.count-up{animation:countUp .4s cubic-bezier(.16,1,.3,1) both}@keyframes shimmer{0%{background-position:-200% 0}to{background-position:200% 0}}.shimmer{background:linear-gradient(90deg,var(--bg-card) 25%,var(--bg-card-hover) 50%,var(--bg-card) 75%);background-size:200% 100%;animation:shimmer 1.5s infinite}@keyframes pulseGlow{0%,to{opacity:1}50%{opacity:.5}}.pulse-glow{animation:pulseGlow 2s ease-in-out infinite}.nav-item{display:flex;align-items:center;gap:10px;padding:7px 10px;border-radius:8px;font-size:13.5px;font-weight:400;color:var(--text-muted);text-decoration:none;transition:color .15s,background .15s;letter-spacing:-.01em;position:relative}.nav-item:hover{color:var(--text-secondary);background:hsla(0,0%,100%,.04)}.nav-item.active{color:var(--text-primary);background:hsla(0,0%,100%,.07);font-weight:500}.nav-item.active:before{content:"";position:absolute;left:0;top:25%;bottom:25%;width:2px;border-radius:2px;background:var(--accent)}.stat-card{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:14px;padding:20px;position:relative;overflow:hidden;transition:border-color .2s,background .2s}.stat-card:hover{border-color:var(--border-mid);background:var(--bg-card-hover)}.stat-card:before{content:"";position:absolute;top:0;left:0;right:0;height:1px}.stat-card.accent-orange:before{background:linear-gradient(90deg,transparent,var(--accent),transparent)}.stat-card.accent-green:before{background:linear-gradient(90deg,transparent,var(--green),transparent)}.stat-card.accent-blue:before{background:linear-gradient(90deg,transparent,var(--blue),transparent)}.stat-card.accent-red:before{background:linear-gradient(90deg,transparent,var(--red),transparent)}.queue-card{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:14px;overflow:hidden;transition:border-color .2s,transform .15s;position:relative}.queue-card:hover{border-color:var(--border-mid)}.queue-card:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px}.queue-card.intent-emergency:before{background:var(--red)}.queue-card.intent-complaint:before{background:var(--yellow)}.queue-card.intent-booking:before,.queue-card.intent-quote:before{background:var(--blue)}.queue-card.intent-faq:before{background:var(--green)}.queue-card.intent-billing:before{background:var(--purple)}.queue-card.intent-other:before{background:var(--text-muted)}.btn-approve{flex:1;display:flex;align-items:center;justify-content:center;gap:6px;background:rgba(16,185,129,.1);border:1px solid rgba(16,185,129,.25);color:#10b981;font-size:13px;font-weight:500;padding:9px 16px;border-radius:8px;cursor:pointer;transition:all .15s;letter-spacing:-.01em}.btn-approve:hover:not(:disabled){background:rgba(16,185,129,.18);border-color:rgba(16,185,129,.4)}.btn-approve:disabled{opacity:.4;cursor:not-allowed}.btn-edit{background:hsla(0,0%,100%,.04);border:1px solid var(--border-subtle);color:var(--text-secondary);font-size:13px;font-weight:400;padding:9px 14px;border-radius:8px;cursor:pointer;transition:all .15s}.btn-edit:hover{background:hsla(0,0%,100%,.08);border-color:var(--border-mid);color:var(--text-primary)}.btn-dismiss{background:transparent;border:1px solid rgba(239,68,68,.2);color:rgba(239,68,68,.6);font-size:13px;padding:9px 12px;border-radius:8px;cursor:pointer;transition:all .15s}.btn-dismiss:hover{background:rgba(239,68,68,.08);border-color:rgba(239,68,68,.4);color:var(--red)}.draft-area{background:hsla(0,0%,100%,.03);border:1px solid var(--border-subtle);border-radius:10px;padding:14px 16px}.draft-area textarea{width:100%;background:transparent;color:var(--text-primary);font-size:13.5px;line-height:1.65;resize:none;outline:none;font-family:inherit}.badge{display:inline-flex;align-items:center;font-size:10px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;padding:3px 8px;border-radius:5px;border:1px solid}.badge-emergency{background:rgba(239,68,68,.1);color:#f87171;border-color:rgba(239,68,68,.2)}.badge-complaint{background:rgba(245,158,11,.1);color:#fbbf24;border-color:rgba(245,158,11,.2)}.badge-booking,.badge-quote{background:rgba(59,130,246,.1);color:#60a5fa;border-color:rgba(59,130,246,.2)}.badge-faq{background:rgba(16,185,129,.1);color:#34d399;border-color:rgba(16,185,129,.2)}.badge-billing{background:rgba(168,85,247,.1);color:#c084fc;border-color:rgba(168,85,247,.2)}.badge-urgent{background:rgba(239,68,68,.12);color:#f87171;border-color:rgba(239,68,68,.25)}.badge-other{background:hsla(0,0%,100%,.05);color:var(--text-secondary);border-color:var(--border-subtle)}.plan-bar{background:hsla(0,0%,100%,.06);border-radius:3px;height:3px;width:100%}.plan-bar-fill{background:linear-gradient(90deg,var(--accent),#fb923c);border-radius:3px;height:100%;transition:width .6s cubic-bezier(.16,1,.3,1)}